Privacy
DRAFT, pending review by a Texas attorney. This page is not final and is not legal advice.
Last updated October 19, 2026.
Waitlist information
If you join the FixLine waitlist, we store what you type into the form: your email, and if you give them, your name, number of rental doors, and city. We also store whether you checked the optional product-updates box (it starts unchecked) and the date and time you signed up.
- We use your email only to tell you when FixLine access opens. We send product updates only if you checked that box.
- We don't send a confirmation email, and we don't sell or share your information.
- We don't use advertising trackers or third-party analytics on this site.
- To be removed from the waitlist, email the contact below and we'll delete your entry.
Tenant information (FixLine service)
FixLine is a text and email helper that handles repair requests for landlords.
What we collect: a tenant's name, phone number, email, address, and the repair messages and photos they send. FixLine only reads messages sent to the FixLine number or email, or repair messages the landlord forwards to FixLine. FixLine never looks at a tenant's phone, social media, other numbers, other email accounts, or any other messages.
What we never collect: Social Security numbers, bank or card details, income, immigration status, or anything unrelated to maintenance.
Why: to fix problems in the home, send the right repair company, and keep records.
Who sees it: the landlord, and the repair company sent to the home, limited to what that company needs for the job. FixLine never sells tenant information and never shares it for advertising.
Messages not meant for FixLine: anything not about maintenance is not acted on. Only basic details (time, channel, reason) are kept, and the content is deleted after a short holding period (7 days).
How long information is kept
These are example defaults that will be confirmed with the landlord's attorney and CPA:
- Tenant contact details: lease term plus 12 months.
- Repair messages and photos: 12 months after the tenant moves out, unless tied to an open incident or dispute.
- Access notes and scheduling windows: deleted when the ticket closes.
- Ledger entries, invoices, and receipts: as the CPA advises (they contain no tenant contact details).
- SMS consent and opt-out records: as long as needed to show compliance.
Text messages: consent, STOP and HELP
FixLine sends automated texts only to people who have given written consent. The first message to anyone says FixLine is an automated assistant acting for the owner. Text STOP at any time to stop texts; you can still request repairs by email or phone, and your requests won't be deprioritized. Text HELP for help. Message and data rates may apply.
Your requests
To see, correct, or delete your information, contact us below. Requests are acknowledged within 2 business days and completed within 30 days. Some repair and payment records must be kept for tax, legal, or dispute reasons; if so, we'll tell you what was kept and why.
Contact
Email: [email protected] (temporary contact address)